Lee Grieve / Work & CV
I build the systems that let software businesses scale without adding headcount.
AI & Automation Leader
The Access Group
Technical operations. Customer onboarding. Deployments and migrations. Production AI and automation.
01 / Selected work
Real operational problems, turned into repeatable systems. Anonymised where needed.
Customer success managers assembled the same context by hand across a CRM, a data warehouse and a revenue-intelligence tool before every conversation.
A unified workspace that brings all three sources into one surface, with customer context loaded automatically.
Less time switching systems and gathering information. More time with the customer.
The next best action for each customer depended on scarce specialist consultants. Guidance was slow and difficult to scale.
An agent that interprets usage signals, product gaps and lifecycle context, then passes recommendations to delivery and execution workflows. People stay in the loop on judgement calls.
Consistent customer guidance, with specialists free to focus on the complex cases.
Moving a large customer base onto a new AI platform could not scale as a bespoke, consultant-led project for every account.
An entitlement-governed system with a light automated route for smaller accounts and a guided route for larger customers, supported by a shared data pipeline.
A repeatable migration motion instead of thousands of individual projects.
An idea you can try
The KPI Positioning Agent turns Daniel Priestley's Key Person of Influence framework into a live tool.
From operator to builder
I joined one software company more than twenty years ago and grew with it through technical operations, customer onboarding, deployments and migrations.
That gave me a hands-on view of what breaks when a business scales. Today, I design and ship production AI agents and automation across customer success and professional services.
Away from my professional work, I write and release my own songs and develop independent games through Rusty Spoon Studio.